Privacy at Emoneeds
The short version: your records belong to you, only your care team can see them, and we never sell your data.
Last updated: 27 June 2026
1. What we collect
We collect what we need to give you care and run the service: your account and contact details, your booking and session information, and the messages you exchange with us. If you become a client, your care team also creates clinical records (assessments, session notes, and care plans) as part of your treatment. We collect minimal, privacy-respecting analytics about how the site is used, covered in section 10.
We try to collect only what we genuinely need. We don't ask for information that isn't relevant to your care or the service.
2. How we use your information
We use your information to provide care, schedule and run your sessions, process payments, keep you informed about your treatment, and improve how the service works. That's it.
We never sell or rent your information, and we never use your clinical records for advertising.
3. Health data and confidentiality
This is the most important part. Your clinical records are sensitive personal health data, and we treat them that way. They are accessible only to the care team assigned to you, and to the limited staff who need access to keep the service running safely (for example, to schedule a session). They are not visible to your employer, your family, or anyone else.
The only exceptions are narrow and serious: where there is a genuine risk to your safety or someone else's, or where the law requires disclosure. Wherever possible, we will talk to you first.
4. Consent
We ask for your consent before we collect or use your information, in plain language, at the point it matters. You're agreeing to let us provide care and run the service as described here, nothing more. You can withdraw your consent at any time by contacting us, and we'll explain what that means for your care and your data.
5. Who we share with
Your care team, always. Beyond that, we share only with the service providers we genuinely need to operate, such as our payment processor and secure infrastructure providers, and only to the extent required to do their job. They are bound to protect your data.
To be plain: no data is sold, no data is shared with third-party advertisers, and we run no advertising pixels on the site.
6. Data security
We try our best to keep the system secure and review our practices regularly. No system is ever perfectly secure, but we take protecting your data seriously.
7. If something goes wrong
If a data breach affects your personal data, we will work to contain it and will notify you and the Data Protection Board of India as required under the DPDP framework.
8. Data retention
We keep your records for as long as we need them to provide your care and to meet our clinical and legal obligations, and no longer than that. When you ask us to delete your data, we will, except where we are required by law to retain certain records (for example, some clinical or financial records), in which case we'll tell you what we're keeping and why.
9. Your rights
Under India's DPDP framework, you have the right to access the personal data we hold about you, to ask us to correct it, and to ask us to erase it, subject to the legal limits noted above. You also have the right to raise a concern or complaint.
To exercise any of these, contact our Grievance Officer, Anupam Gupta, at contact@emoneeds.com (a monitored inbox). We'll respond within the timelines the framework requires.
10. Cookies, analytics, and session replay
We use PostHog in a cookieless configuration to understand how the site is used and where people get stuck, which is why you won't see a cookie banner. PostHog may include limited session replay for a small sample of visits so we can improve the website experience. We do not use a Meta pixel, Google Analytics, or other third-party advertising trackers.
11. Children's privacy
For anyone under 18, we involve a parent or guardian in line with the law and with good clinical practice, and we handle their data with the same care. Where a young person is in our care, what they share with their clinician is protected, within the safety limits described in section 3, and we're clear with both the young person and the parent about how that works.
12. Who we are and how to contact us
Emoneeds is the trading name of RNR Emotional Well-Being Technologies LLP (LLPIN AAY-6305), registered in India with its registered office at 2/6 Sarvapriya Vihar, New Delhi 110017. For the purposes of India's DPDP framework, we are the data fiduciary responsible for your personal data.
For anything to do with your privacy or your data, contact our Grievance Officer, Anupam Gupta, at contact@emoneeds.com (a monitored inbox), or reach us through our contact page. We take these messages seriously and we'll get back to you.